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Client Services Manager - Digital Marketing

Level 4
Keywords / Skills : Digital Marketing, Online marketing, Facebook, Client Services Consulting, Internet marketing
Posted: 16th Feb 2017

Job Description
Client Services Managers drive the relationship between LEVEL4 and its clients and partners to ensure usage, satisfaction and performance. Client Services Managers have a passion for creative, digital marketing and client satisfaction.
The Role

* Help improve the clients marketing performance through best practice usage of the digital marketing platform
* Drive adoption of new features
* Ensure high level of client satisfaction in all areas
* Interact with a broad level of client contacts ranging from UA through to marketing managers, Directors, VP's, and CXO
* Deliver solution and service recommendations to meet and exceed client business objectives.
* Present complex information in a clear manner, both written and verbal
* Prepare and present performance business reviews and market insights to partners to further support growth opportunities
* Act as the voice of the customer internally with cross functional teams
* Identify areas for further collaboration within our clients portfolios

Success Factors
* An interest in the changing landscape of media
* Knowledge of Facebook creative best practice
* Knowledge of Facebook digital marketing best practices and strategies
* Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.
* Ability to work with clients on a remote basis i.e. phone, email and video conferencing
* Excellent work ethic and ability to perform in ambiguous environments.
* Self-starter who with a passion for learning
* Understanding of creative design tools: PhotoShop, Adobe Illustrator
* Clear and comprehensive communication via email, phone, and presentations.
* Understanding of enterprise Internet business models and online processes, terminology, concepts and strategies.
* Demonstrated ability to deal with change and excel in fast paced situations.



About Company
LEVEL4 Solutions is the newest BPO south of Manila. Backed by an experienced and award-winning team of Filipino BPO professionals, we recognize that we are in a people business, and therefore relationships matter most to us. We measure our success only by one metric, and that is if we have truly done everything to make our clients and our employees extremely happy.

We believe that by providing a great company culture and an environment where team members are set up to succeed, we can offer our customers the best results in their outsourced operations so they can focus on their core business.

We want to be known as a Christ-centric BPO company, with a team of passionate and mission-ready individuals who aim to excel in their chosen careers all for God’s greater glory. Anchored on our four core values, these 4 L’s are what guide us at LEVEL4 Solutions.
Love God - Purpose-driven. Uphold values of passion, integrity, and excellence.
Love Others - Respect, teamwork and selflessness to help achieve a common goal.
Live to Serve - Give back to the communities we serve and reach out to the poor.
Let’s Go! - Chase your dream. The future is now. Sense of urgency in everything we do.

Like us on Facebook https://www.facebook.com/level4team or visit our website http://www.level4team.com/
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