Q2 specialises in Executive & Professional Search as well as HR Outsourcing & Recruitment Process Outsourcing, Learning & Organisational Development, Services whilst providing top multinational and regional organisations with peace of mind through integrated business solutions. Q2 also works together with Allied Business Partners to provide clients with valuable solutions such as Job Contracting, Background Verification, Philippine Business Tours, and Assessments Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases