Job Title: Associate Network Engineer

Job Summary

Company
AFNI Philippines Inc
Industry
ITES/BPO
Location
Metro Manila
Job Category:
• IT • Customer Service/ Call Centre/ BPO
Years of Experience
2 - 5 years
Function
• IT • Customer Service/ Call Centre/ BPO
Education
Bachelors/ Degree
Posted On
16th Apr 2018

Job Description:

Essential Functions and Responsibilities:

1. Implement and maintain physical network connectivity to the network interface of external business partners. 10% of work time

2. Perform troubleshooting and configuration of switches, routers, firewalls, access points, VPNs, and voice gateways. 30% of work time

3. Resolve connectivity issues to external business partners, internet, and inter-site utilizing various reporting and monitoring tools. 20% of work time.

4. Perform software and hardware upgrades as assigned including planning, scheduling, testing and coordination. 10 % of work time

5. Analyze real-time network performance issues. 10% of work time

6. Maintain user authentication and accounting system and respective logging for remote access and perform routine audits. 5% of work time

7. Maintain documentation of network topology and update regularly. 5% of work time

8. Identifies deficiencies of both technical issues and business processes, elevates risk to team lead and/or reporting management, and proposes innovative solutions to address issue. 10% of work time

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Minimum Job Requirements (Education, Experience, Skills):

• Associate degree in Computer Science, Engineering or relevant field, bachelor degree preferred and three years of experience in the field of Network Engineering

• Cisco certification; CCNA, CCVP, CCNP is highly desired. Cisco CCNA certification is preferred.

• ITIL certification is highly desired but not required.

• Extensive knowledge of and experience with network management concepts and associated technology is required

• Working knowledge of network infrastructure, protocols and standards is required

• Ability to adhere to standard operating procedures and able to work within standard network maintenance windows.

• Demonstrated strong written and verbal communication skills

• Demonstrated ability to multi task with attention to detail

• Demonstrated reasoning and problem solving abilities

• Ability to operate under tight deadlines and changing priorities is essential.

• Exceptional interpersonal skills (negotiation, coaching, team-building, positive thinking, can-do attitude and job flexibility) are required.

• Strong organizational skills and ability to handle multiple tasks is required.

• Must be an assertive team player with positive attitude and high energy level

Physical Demands:

Must be able to lift at least 25 pounds

Working Conditions and Environment:

Incumbent works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; read and comprehends information from a computer terminal and/or written resources. Incumbent is on call 24/7. Incumbent may be required to work beyond normal business hours to meet internal and external customer requirements. Evening and weekend work may be required. Some overnight travel may be required.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

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About Us

Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni. 

We believe in working hard and treating people with respect. It’s all in a day’s work.

Our Core Values

  • Act with Integrity
  • Always Be Thinking
  • Be Honest and Respectful
  • Fuel Our Passion
  • Pursue Change