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Application Support Engineer

Company Name Confidential

Keywords / Skills : Application Support, Support analyst, App support, Production support, Support engineer

0 - 3 years
Posted: 2018-02-13

Nationality
Philippines
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors/ Degree
Posted On
13th Feb 2018
Job Description

• Resolve complex technical problems related to TrueMoney products and backoffice solutions.

• Provide detailed analysis and findings on issues reported by L1 or L2 support teams.

• Engage with third party vendors in troubleshooting possible production issues.

• Perform backend data investigation and validation using DB tools (MySQL, PostgreSQL)

QUALIFICATIONS

• Bachelor's degree in computer science, information technology, or related engineering field.

• 1 - 2 years as Software Technical Support.

• Proficiency with MySQL and other DB tools.

• Experience with Management and Ticketing tools such as ZenDesk, SalesForce or JIRA is a plus.

• Experience in Java or other relevant programming languages is a plus.



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